For the latest shipping news from Australia Post, please visit the following link: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates
|Standard (Australia)||Australia Post||$8.90 or free on orders over $95||2 - 5 Business Days|
|Express (Australia)||Australia Post||Calculated at checkout*||1 - 3 Business Days|
|Flexible (Melbourne)||Rendr||Calculated at checkout*||Same Day
(available till 11 am for the current day)
|Fast (Melbourne)||Rendr||Calculated at checkout*||30 minutes to 3 hours
(available till 1 pm for the current day)
|Click & Collect||-||FREE||Available once order has been picked and invoiced (You will be notified when available)|
* Shipping price is calculated at checkout based on package weight and delivery location
All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30pm AEST. Fully paid orders will usually be dispatched on the same day up until 11:00am; this may be longer during periods around sales or holiday periods such as Christmas. In some cases, we may need to contact you before your order can be shipped. We will notify you of any delays associated with your order. Please make sure your details are entered in full and accurately at checkout, and respond to any email/phone call from our team, to ensure there are no delays.
Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by accessing:
Australia Post - Track on auspost.com.au
Rendr - You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.
By default, Australia Post orders will be sent to your local post office or collection point if you are not home for delivery. Authority to leave your parcel can be requested. Please leave a note when placing your order.
Order online and pick up your purchase from your preferred Evelyn Faye Nutrition store (Melbourne CBD or South Melbourne). Please wait for notification that the order is ready before attempting collection.
We currently do not offer international delivery through our website. Please contact us directly if you wish to place an order.
Rendr is an on demand delivery platform offering our customers the ability to have all their favourite products delivered when it suits them, with Fast, Flexible or Standard Delivery options. Products can be delivered locally or interstate by a professional carrier network within a matter of hours, same day or overnight.
Rendr's professional carrier network consists of 50,000+ carriers nationwide to ensure consumer needs are met, with operations available in all states and territories across Australia.
Once you have added products to your cart, you will see a Rendr Delivery option available at checkout. You will see the different delivery options and times as well as the associated costs for the different options. You can then choose which delivery option best suits you.
We strongly recommend that you are home to accept the delivery, however if you are not home, Rendr's couriers will leave your products in a safe place. If the courier deems there to be no safe place to leave, Rendr's friendly customer support team will contact you to discuss what further action needs to be taken.
This could involve a redelivery, which may include an additional charge being incurred by the customer.
We will send you messages when the courier has picked up your order and when your order is about to arrive.
You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.
Please contact the help centre by visiting support.rendr.delivery or calling Rendr's customer support team on 1300 697 363.
You can order whenever it suits you. However, we will show you the available delivery options and drop off times at the time of making your order.
For Rendr's Fast & Flexible services, the closer you are to us, the lower your delivery fee. Rendr's Standard service, which offers nationwide delivery, Rendr will find the best price available.
Once we have booked the delivery, we will be unable to change the delivery address. Please contact Rendr's Customer Support Team on 1300 697 363 to change your address.