Updates for COVID-19: shipping and stores

Shipping

Please Note: Due to COVID-19, times mentioned below may vary

For the latest shipping news from Australia Post, please visit the following link: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

Shipping options

METHOD COURIER COST TIME
Standard (Australia) Australia Post $8.90 or free on orders over $95 2 - 5 Business Days
Express (Australia) Australia Post Calculated at checkout* 1 - 3 Business Days
Flexible (Melbourne) Rendr Calculated at checkout* Same Day
(available till 11 am for the current day)
Fast (Melbourne) Rendr Calculated at checkout* 30 minutes to 3 hours
(available till 1 pm for the current day)
Click & Collect - FREE Available once order has been picked and invoiced

* Shipping price is calculated at checkout based on package weight and delivery location

When will my order ship?

All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30pm AEST. Fully paid orders will usually be dispatched on the same day up until 11:00am; this may be longer during periods around sales or holiday periods such as Christmas. In some cases, we may need to contact you before your order can be shipped. We will notify you of any delays associated with your order. Please make sure your details are entered in full and accurately at checkout, and respond to any email/phone call from our team, to ensure there are no delays.

How do I track my order?

Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by accessing:

Australia Post - Track on auspost.com.au

Rendr - You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.

Where can I pick up my Click & Collect?

Order online and pick up your purchase from your preferred Evelyn Faye Nutrition store (Melbourne CBD or South Melbourne).

International Orders

We currently do not offer international delivery through our website. Please contact us directly if you wish to place an order.

 

Rendr Delivery

What is Rendr?

Rendr is an on demand delivery platform offering our customers the ability to have all their favourite products delivered when it suits them, with Fast, Flexible or Standard Delivery options. Products can be delivered locally or interstate by a professional carrier network within a matter of hours, same day or overnight.

Rendr's professional carrier network consists of 50,000+ carriers nationwide to ensure consumer needs are met, with operations available in all states and territories across Australia.

How does it work?

Once you have added products to your cart, you will see a Rendr Delivery option available at checkout. You will see the different delivery options and times as well as the associated costs for the different options. You can then choose which delivery option best suits you.

Do I have to be home to accept my delivery?

We strongly recommend that you are home to accept the delivery, however if you are not home, Rendr's couriers will leave your products in a safe place. If the courier deems there to be no safe place to leave, Rendr's friendly customer support team will contact you to discuss what further action needs to be taken.

This could involve a redelivery, which may include an additional charge being incurred by the customer.

How do I know when my order is on its way?

We will send you messages when the courier has picked up your order and when your order is about to arrive.

Can I track my order?

You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.

What if my delivery is late or does not arrive?

Please contact the help centre by visiting support.rendr.delivery or calling Rendr's customer support team on 1300 697 363.

What times can I order?

You can order whenever it suits you. However, we will show you the available delivery options and drop off times at the time of making your order.

How does the delivery fee work?

For Rendr's Fast & Flexible services, the closer you are to us, the lower your delivery fee. Rendr's Standard service, which offers nationwide delivery, Rendr will find the best price available.

Once I have placed my order, can I change my delivery address?

Once we have booked the delivery, we will be unable to change the delivery address. Please contact Rendr's Customer Support Team on 1300 697 363 to change your address.