UPDATE: Information in regards to COVID-19

Shipping

Please Note: Due to COVID-19, times mentioned below may vary

For the latest shipping news from Australia Post, please visit the following link: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

Shipping options

METHOD COURIER COST TIME
Standard (Australia) Australia Post $8.90 or free on orders over $95 2 - 5 Business Days
Express (Australia) Australia Post Calculated at checkout* 1 - 3 Business Days
International DHL Express Calculated at checkout* 4 - 10 Business Days
Click & Collect - FREE Available immediately once order has been picked and invoiced

* Shipping price is calculated at checkout based on package weight and delivery location

When will my order ship?

All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30pm AEST. Fully paid orders will usually be dispatched on the same day up until 11:00am; this may be longer during periods around sales or holiday periods such as Christmas. In some cases, we may need to contact you before your order can be shipped. We will notify you of any delays associated with your order. Please make sure your details are entered in full and accurately at checkout, and respond to any email/phone call from our team, to ensure there are no delays.

How do I track my order?

Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by accessing:

Australia Post - Track on auspost.com.au

DHL Express - Track on dhl.com.au

Where can I pick up my Click & Collect?

Our free service allows you to order online and pick up your purchase from your preferred Evelyn Faye Nutrition store (Melbourne CBD or South Melbourne).

Further information for international orders

International shoppers do not pay Australian GST (tax) on products but may be liable for taxes or duties when products arrive at their country's customs, based on items being over a certain value set by your local authority. Evelyn Faye Nutrition is not responsible for any custom, import or duties fees. We advise contacting your local customs office to find out if/and how much these taxes may be. We will not mark your package as a "sample" or "gift" to avoid these taxes. 

All items are despatched from Melbourne, Australia.