FREE Shipping when you spend $190 or more (Australia only)
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Shipping

Please Note: Due to COVID-19, times mentioned below may vary

In addition, effective 20 April 2020, Australia Post are temporarily suspending their Express Post guarantee. They will continue to prioritise these deliveries. They just may not be delivered next business day every time. Please take this into consideration when selecting your post option.

Dispatch

  • EvelynFaye.com.au dispatches your order from Melbourne, Australia on business days only (Monday to Friday).
  • We use Australia Post (registered mail) for all deliveries including International.
  • Orders paid for on-site through Securepay or Paypal and received by 11:00am Monday to Friday will be processed that day. Off-site payment methods are slower and those orders are processed on the day of receiving payment.
  • We will notify you of any delays.
  • On dispatch, a tracking number will be sent by email.

Tips to ensure speedy delivery

  • Supply all your possible contact details, correctly.
  • Keep us notified of any changes in your contact or delivery details
  • Registered post requires that a person sign for your parcel. If you elect to have a parcel delivered without a signature, this is at your risk.
  • Ensure that the person who may be asked to sign for your delivery is aware of this and notifies you that it has arrived.
  • If nobody is at the address to sign, a card will be left by the driver providing pickup details for your local post office. If you believe your parcel should have arrived, please use any tracking information we may have provided, or contact your local post office or ourselves.
  • You may wish to have your order delivered to your workplace. If so, please include the name of the business in the delivery address details.

Shipping Costs

Delivery within Australia:

  • If you spend more than $190 you will receive free standard shipping (Australia only). 
  • Where an order is under $190, an $8.90 flat rate applies to all standard shipping (any size) to anywhere in Australia.
  • Express shipping is calculated by parcel weight and destination postcode.
  • Pick up from our City and South Melbourne stores are available free of charge.

All International shipments:


For international customers please note:

  • EvelynFaye.com.au does not include customs fees, taxes and tariffs in final sale amount. Customers outside of the Australia may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.
  • The purchaser should inform themselves of any customs or import restrictions that may apply to products they wish to purchase. EvelynFaye.com.au cannot be held liable for any holding, seizure or return of goods by customs in the country of destination. Any returned goods must be received in saleable condition for any credits to apply. In the event of any return of goods, the purchaser is liable for postage costs.

Delivery Timeframes*

Estimated Standard Delivery Times within Australia

As per Australia Post guidelines. These may vary without notice.

Delivery within Melbourne Metropolitan Area  Next working day
Delivery to regional areas in Victoria  1 - 3 working days
Delivery to Sydney or Adelaide  2 working days
Delivery to other capital cities  3 - 5 working days
To other interstate locations  4 - 6 working days

 

Estimated Express Delivery Times - Australia

  • The details of Express Post turnaround and "guarantee" are available from the Australia Post website. In brief (at the time of writing), it should provide next business day delivery to most metropolitan regions of state and territory capitals with the exception of W.A. and N.T. The Next Business Day Network (NBDN) also includes CBD Perth (but not suburbs of Perth), all areas of Victoria plus major regional centres in NSW and QLD, and Launceston.
  • Outside of the NBDN, express post should result in a quicker delivery than regular eParcel. We are unable to detail turnaround times outside of the NBDN.

Estimated Delivery Times - International

PLEASE NOTE: For international customers, Australia Post (our shipping partner) are experiencing lengthy delays due to limited airline capacity and government restrictions. Please refer to the following article for the most up-to-date news on international shipping as the times below my no longer be accurate and are changing frequently due to COVID-19:

Australia Post - Coronavirus: International updates

USA/Canada  4 - 10 days
New Zealand  3 - 6 days
Pacific Island  5 - 9 days
Asia  5 - 9 days
Middle East  5 - 12 days
Europe  5 - 10 days
Africa  7 - 14 days
South America  7 - 18 days

 

* Days for delivery are business days after dispatch.

ABOUT OUR PACKING PRACTICES

  • Where possible, we reuse carboard packaging in order to cut down on waste material.
  • We use a bio-degradable starched based packing peanut to securely pack items.
  • For very fragile items such as glass, we ensure to comprehensively wrap items with bubble wrap to avoid breakages.
  • Refrigated items ship with an icepack.