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EvelynFaye.com.au dispatches your order from Melbourne, Australia on business days only (Monday to Friday).
We use Australia Post (registered mail) for all deliveries including International.
Orders paid for on-site through Securepay or Paypal and received by 11:00am Monday to Friday will be processed that day. Off-site payment methods are slower and those orders are processed on the day of receiving payment.
We will notify you of any delays
On dispatch, a tracking number will be sent by email.
Tips to ensure speedy delivery
Supply all your possible contact details, correctly.
Keep us notified of any changes in your contact or delivery details
Registered post requires that a person sign for your parcel. If you elect to have a parcel delivered without a signature, this is at your risk
Ensure that the person who may be asked to sign for your delivery is aware of this and notifies you that it has arrived.
If nobody is at the address to sign, a card should be left by the driver providing pickup details from your local post office. If you believe your parcel should have arrived, please use any tracking information we may have provided, or contact your local post office or ourselves.
You may wish to have your order delivered to your workplace. If so, please include the name of the business in the delivery address details.
Delivery within Australia:
If you spend more than $190 you will receive free shipping (Australia only). Sometimes we have limited time offers where the free amount required to spend in order to receive free shipping will differ.
An $8.90 flat rate applies to all standard shipping (any size) to anywhere in Australia.
Express Postage is calculated by estimated parcel weight and the destination postcode. Our Australia Post discount rates apply.
Pick up from our City and South Melbourne stores are available free of charge.
Postage costs are calculated in the checkout and presume that insurance is available.
If insurance cannot be applied to regular Air Mail, then the service will be upgraded to ECI (Express Courier International). Additional postage will be invoiced through PayPal.
Should you prefer the delivery to be sent by Regular Air Mail without insurance, please email us to authorise this, but note that no claims can be made on uninsured mail.
For international customers please note:
Evelynfaye.com.au does not include customs fees, taxes and tariffs. Customers outside of the Australia may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.
The purchaser should inform themselves of any customs or import restrictions that may apply to products they wish to purchase. Evelynfaye.com.au cannot be held liable for any holding, seizure or return of goods by customs in the country of destination. Any returned goods must be received in saleable condition for any credits to apply. In the event of any return of goods, the purchaser is liable for postage costs.
Estimated Delivery Times within Australia
(as per Australia Post guidelines).
Delivery within Melbourne Metropolitan Area
Next working day
Delivery to regional areas in Victoria
1 - 3 working days
Delivery to Sydney or Adelaide
2 working days
Delivery to other capital cities
3 - 5 working days
To other interstate locations
4 - 6 working days
The details of Express Post turnaround and "guarantee" are available from the Australia Post website. In brief (at the time of writing), it should provide next business day delivery to most metropolitan regions of state and territory capitals with the exception of W.A. and N.T. The Next Business Day Network (NBDN) also includes CBD Perth (but not suburbs of Perth), all areas of Victoria plus major regional centres in NSW and QLD, and Launceston.
Outside of the NBDN, express post should result in a quicker delivery than regular eParcel. We are unable to detail turnaround times outside of the NBDN.
Estimated Delivery Times - International
(as per Australia Post guidelines).
4 - 10 days
3 - 6 days
5 - 9 days
5 - 9 days
5 - 12 days
5 - 10 days
7 - 14 days
7 - 18 days
* Days for delivery are business days after dispatch.
ABout OUR PACKING PRACTICeS
Where possible, we reuse carboard packaging in order to cut down on waste material.
We use a bio-degradable starched based packing peanut to securely pack items.
For very fragile items such as glass, we ensure to comprehensively wrap items with bubble wrap to avoid breakages.