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Refunds & Returns

Given that our transactions are deemed to take place in Victoria, we are bound by consumer rights and legislation as it applies in the State of Victoria

Our intention, however, is to provide a degree of customer service and deal with any consumer issue well above and beyond what is required by law, and we welcome any feedback from our customers that can assist us in improving our service.

Damage in transit or Errors

  • Any parcel which appears damaged on arrival can be refused and returned to sender at no cost to you. Please contact us so that we can take corrective measures
  • Any faulty or damaged stock returned within 14 days will be replaced at no charge. Please contact us to arrange return post.
  • Any orders incorrectly processed by, will be corrected at no additional charge to the customer or a full refund of the initial charge. Credits may be issued as required, in the form of a voucher which can be used in future purchases

Policy of Returns

Unopened product:

  • Any product ordered incorrectly by the customer, may be returned for exchange or credit if informed within 7 days of dispatch and returned in saleable condition. This policy does not include food or refrigerated products. Postage costs will be incurred by the customer.

Faulty product

  • In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it.
  • If the manufacturer directs you or us to have the product returned to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.

Return documentation

All goods to be returned, whether defective or not, should be supplied with written documentation supporting the claim or return.