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A message to our customers in regards to COVID-19
To our customers,
With the increase in response to the global Coronavirus (COVID-19) outbreak evolving daily, we wish to share the impact this may have with our trading and our response.
We will be continuing to keep open our Melbourne CBD and South Melbourne stores, in order to ensure you have access to the health products that are essential to maintaining your well being.
We will also be continuing to accept and despatch phone and online orders. Please be aware though, that with the massive increase in demand in this area, we are unfortunately experiencing both shipping delays and product shortages. We will endeavour to fulfil and ship orders in a timely manner, but in order to ensure a fair and equitable distribution to all customers, there may be rationing for excessive orders.
For international customers, Australia Post (our shipping partner) are experiencing lengthy delays due to limited airline capacity and government restrictions. Please refer to the following article for the most up-to-date news on international shipping: